Specialist Task Force
354:
Guidelines and Tutorials for Improving the User
Experience
of
Real-time Communication Services
The following are now available -
Please take a look and give us your feedback!
Who we are:
Team Leader:Bjørn
Hestnes
Team Members: Carl Aaby
Peter Brooks
Helge Hüttenrauch
What we do:
This STF focuses on improving the user
experience of real-time communication services for:
-
person-to-person interaction (e.g., multimedia conferencing)
- person-to-machine interaction (e.g., mobile TV)
The STF is producing:
-
An ETSI Guide of user-centred guidelines based on
measures of user behaviour and expressed in relation to technical QoS
-
A web-based system that enables:
o advanced
navigation among the guideline set of the ETSI EG
o increased
understanding and application of the guidelines though on-line tutorials
-
An ETSI Technical Report of future requirements
based on the evolution of technologies and the development of user and
market requirements.
Read our
Terms of Reference
Why we do it:
The successful introduction of real-time
communication services is complicated because:
- they offer
users the opportunity to interact using different media (e.g., text, audio,
graphics, video and data)
- different
communication services may be more or less appropriate for different users
and user tasks
- different
implementations of technical QoS parameters may influence the quality of the
users' experience.
Time plan for the work:
Publication of the ETSI Guide: March
2010
Publication of the ETSI Technical Report: November 2009
Completion of the Web-based Guideline and Tutorial System: February 2010
How to contact us:
If you would like more information,
please contact
STF354@etsi.org
The STF Members. From left to right: Helge
Hüttenrauch, Bjørn Hestnes and Peter Brooks
(Carl Aaby is not present).
This information is based upon STF working assumptions.
The views expressed do not necessarily represent the position of ETSI in this
context.
Last updated: 2013-04-24 11:19:32