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Specialist Task Force 377:
Inclusive eServices for all: optimizing the accessibility and use of upcoming user interaction technologies

Who we are:

Team Leader: Michael Pluke
Team Members: Martin Böcker
Helge Hüttenrauch
Alejandro Rodriguez-Ascaso
Matthias Schneider
Erik Zetterström

Why we do it:

Many new technologies including Information and Communication Technologies (ICT) have the potential to facilitate the lives of most people, including the elderly and disabled. However, experience consistently shows that products and services are being offered that do not take into account the needs of people with mild or severe impairments. Two reasons for this state of affairs are that companies do not see a business case in offering barrier-free products, and that product and service developers are often unaware of the requirements of customers with impairments, nor of appropriate design solutions that in many cases are not very demanding in terms of R&D and production costs.

The objective of this work is to address these user requirements by taking a long-term approach in ensuring that new ICT will consider the various needs of citizens and consumers with disabilities when the technology is first deployed, not as an afterthought as has been the case for many significant previous technological developments.

For more details, see our Terms of Reference

How we do it:

The ETSI Human Factors Committee has created a Specialist Task Force (STF) to produce an ETSI Guide that gives guidelines for the user interaction design of telecommunications devices and services that are likely to become available for large-scale rollout in the next five to ten years. It identifies provisions that have to be made in order to ensure that forthcoming interaction technologies deployed in devices and services will be usable by all users including elderly users and / or users with impairments.

The ETSI Guide will list user interaction technologies likely to be employed in future devices and services in the form of a technology roadmap, specifying for each technology:

  • user-related requirements (e.g. sensory and motor abilities);
  • expected consequences of technology provision (evolutionary or disruptive introduction);
  • solutions and provisions (both those benefiting disabled users only as well as those being useful for all users).

Measures that need to be addressed prior to the large-scale employment of those technologies in order to ensure their usability by users with the widest range of characteristics will be identified. 

The STF will also produce a Technical Report that documents the background to the work and gives some of the process by which the guidelines were derived.

Time plan for the work:

Exact dates will be decided according the HF meeting schedule. The following is planned:

  • Table of contents and scope of the ETSI Guide (EG) and Technical Report (TR) approval by HF#49 (22-26 June 2009)
  • Stable draft TR to be approved by HF#51 (8-12 February 2010)
  • Workshop and stable drafts of EG and TR for approval by HF#52 (14-18 in June 2010)
  • Final draft EG for Members Vote and final draft TR for approval by HF#53 (4-8 October 2010).
  • Published EG and TR before end February 2011

How to contact us:

You are welcome to send an email to :


This information is based upon STF working assumptions.
The views expressed do not necessarily represent the position of ETSI in this context.

Last updated: 2013-04-13 17:31:47