STFbreadcrumb separatorSTFsbreadcrumb separatorSTF Homepagesbreadcrumb separatorSTF342

Specialist Task Force 342:
Personalization and User Profile Management Standardization 

Who we are:

Team Members: Tatiana Kovacikova
Antonella Frisiello
Giovanni Bartolomeo
Mike Pluke
Valentin Alonso Alvarez
Françoise Petersen (STF leader)
Erik Zetterström
Scott Cadzow (not on the photo)


Why we do it:

Personalization and effective user profile management will be critical to achieve eInclusion and eAccessibility. The objective of this work was to provide means to achieve the goal of the new ICT era where services and devices can be personalized by the users in order to meet the individual users’ requirements and needs, in various situations.

News: The deliverables have been published. Thanks to stakeholders who have contributed to our work!

I am pleased to let you know that the ETSI Human Factors (STF 342) work on personalization and user profiles has been completed. Two deliverables have been published:

  • ETSI Technical Specification (TS 102 747) on architectural framework. The TS has been published on the 11th December 2009. 
  • ETSI Standard (ES 202 746) on User Profile Preferences and Information. The ES was published on the 18th February 2010.

We wish to thank all stakeholders who have contributed with input and comments to our work!

We also wish to remind our stakeholders about the still ongoing work on personalization of eHealth services and devices, where you are very welcome to contribute with your input and comments! For further details see the web page on eHealth personalization.What we do:

The ETSI STF 265 on "User Profile Management" produced an ETSI Guide EG 202 325, that described the concept and established a set of guidelines relevant to users and their need for managing their user profiles to personalize their services and terminals. It is necessary that different services and terminals understand users’ preferences and offer an expected user experience. This STF has therefore built on the results from STF 265 and performed further standardization work. This STF is co-funded by EC/EFTA.

For more details, see our Terms of Reference


The work has been presented and discussed at the following events:

Year 2009

  • 4th ETSI Security Workshop on the 13th to 14th of January
  • Workshop held on the 28th to 29th January at the ETSI premises. See the workshop report.
  • ETSI Technical Committee Human Factors HF#48 and ETSI USER#35 meeting, 9th to 13th February, milestone D approved
  • Workshop at University of Tor Vergata in Rome and Instituto Superiore Mario Boella, ISMB, 25th February in Turin, Italy
  • Workshop with researchers and representatives from the Slovak Telecom, held on 25th of February at the University of Zilina, Slovakia
  • Omnitor on the 9th of March in Stockholm, Sweden
  • WG 8 meeting at TISPAN#20 bis on the 16th to 20th of March at ETSI. WG 8 is the Competence centre for Management of Next Generation Networks
  • ETSI eHealth#12 on the 29th of March in Paris, France
  • ETSI technical committee Intelligent Transport Systems ITS#4 plenary meeting on the 20th to 24th of April in Mainz, Germany
  • Wireless World Research Forum in Paris on the 5th to 7th of May
  • ITU-T Joint Coordination Action on Identity Management in Geneva, Switzerland on the 13th May
  • AICT WebTel “The Fifth Advanced International Conference on Telecommunications” on the 24th to 28th of May in Venice/Mestre in Italy
  • Vodafone 28th of May in Düsseldorf, Germany
  • TISPAN#21 plenary and WG 5 working on “NGN Home Networking”, on the 8th to12th June at ETSI
  • Milestone E presented at ETSI HF#49 on the 22nd to 26th of June at ETSI
  • ETSI Lawful interception (LI#21), on 29th June to 1st of July at ETSI
  • Workshop at the University of Turin, Department of Applied Psychology and Ergonomics on the 9th of July in Turin, Italy
  • SMEs of the Torino Wireless District and ISMB and Politecnico of Turin on the 16th of July in Turin, Italy
  • The 13th WSEAS International Conference on Communications (part of 13th WSEAS Multi conference on Circuits, Systems, Communications and Computers) on the 22nd to 25th July in Rhodes Island, Greece
  • The International Conference on Communications Systems and Technologies (ICCST 2009), on the 29th to 31st July in Oslo, Norway
  • TISPAN#21bis on the 17th to 21st of August at ETSI
  • ACM Mobility Conference 2009,the “International Mobility Conference 2009 on Mobility Technology, Applications and Systems” on the 2nd to 4th of September at the University of Nice/Sophia-Antipolis
  • Workshop with researchers and Slovak Telecom on the 11th October at University of Zilina, Slovakia
  • The Second International Conference on Advances in Human-oriented and Personalized Mechanisms, Technologies, and Services (CENTRIC 2009) on the 20th to 25th of September in Porto, Portugal
  • Presentation of progress report at ETSI HF#50 on the 5th to 9th October at ETSI
  • Swedish Institute of Assistive Technology on the 7th to 10th of October in Stockholm, Sweden

Year 2008

  • ETSI Technical Committee Human Factors HF#45 on the 4th to 8th February, milestone A approved
  • Workshop at "Human Factors in Telecommunication" (HFT) under the topic "User Experience of ICTs" on the 17th of March in Kuala Lumpur, Malaysia
  • Paper presentation at "Human Factors in Telecommunication" under the topic "User Experience of ICTs" on the 18th of March in Kuala Lumpur, Malaysia
  • Meeting with the IST-SMS project on the 29th to 30th May in Rome, Italy
  • ETSI Technical Committee Human Factors HF#46 on the 16th to 20th June, milestone B approved
  • Presentation of our STF and survey at User Generated Services Workshop (TSOA European projects Cluster) on the 25th to 26th June in Madrid, Spain. For further information, see survey
  • TISPAN#18 on the 30th June to 4th July at ETSI, France
  • 3GPP 3GPP-SA1#41 on the 21st to 25th July, Sophia Antipolis, France. 3GPP-SA1 have created a work item for work on architecture related to profiles
  • Wireless World Research Forum (WWRF) on the 8th to 19th August in Lappeenranta, Finland
  • Paper presentation at the Seventh IASTED International Conference on “Communication Systems and Networks” organized by the International Association of Science and Technology for Development (IASTED) on the 1st to 3rd September in Palma de Mallorca, Spain
  • TISPAN#18 bis on the 22nd to 26th September at ETSI, France
  • Workshop together with Wireless World Research Forum (WWRF) on the 17th September at ETSI Sophia-Antipolis, France
  • ITS AG9 a Swedish standardization forum focused on accessibility on the 30th September in Stockholm, Sweden
  • ETSI Technical Committee Human Factors HF#47 on the 5th to 10th October, milestone C1 approved
  • Wireless World Research Forum (WWRF) on the 13th to 15th October in Stockholm, Sweden
  • University of Surrey on the 4th /5th of December in Surrey
  • ETSI workshop on Multimodal Interaction on Mobile Devices on the 18th to 19th November at ETSI

Time plan for the work:

Exact dates will be decided according the HF meeting schedule. The following is planned:

  • Table of contents and scope, approval at HF#46 16-20 June 2008
  • Initial drafts,  approval at HF#47, 6-10 October 2008
  • Interim Report to EC/EFTA, March 2008
  • Stable draft (15 months after start)
  • Final drafts to be submitted to TC HF (22 months after start of the work).
  • Publication of ETSI TS, Membership Vote for ETSI ES (30 months after start)
  • Conclusions and Final Report to EC/EFTA  (30 months after start)

Do you want to:

1. receive the newsletter from our STF (about once a month, or when relevant)?

2. discuss personalization and user profiles with a wider group?

You are welcome to subscribe to our list:

Subscription at: 

How to contact us:

You are welcome to send an email to:


This information is based upon STF working assumptions.
The views expressed do not necessarily represent the position of ETSI in this context.

Last updated: 2013-04-13 17:31:00