Specialist Task Force 284:
Human related technical guidelines for real-time person-to-person communication
services
Who we are:
Team Leader : Bjorn Hestnes
Team Members : Carl Aaby
Peter Brooks
Svein Heiestad
What we do :
The activity is
structured around two existing ETSI HF Work items from the ETSI Work Programme:
-
DTR/HF-00061: ‘Human Factors
Guidelines for Real-time Person-to-Person Communication Services: Requirements
for data on new service prescriptions, technical parameters and communication
situations’, has produced requirements for future data documented as an ETSI
Technical Report (ETSI TR)
-
DEG/HF-00062: ‘Human Factors of
Real-time Person-to-Person Communication Services: Technical guidelines’,
has produced an ETSI Guide (ETSI EG) and is developing a Web-based tutorial system.
The three main deliverables are:
Web-based tutorial system
An evaluation version of the web-based system is available for review
here (visit the web-based system).
The web-based tutorial system is
intended to be
appropriate for key industry representatives. These include strategic planners,
network planners, market analysts and developers, sales persons, customer
support and conference meeting facilitators. Their requirements for support
were identified in case studies.
Guidelines of existing data documented as an ETSI Guide
The work is based on the output of
the EC IST Project 11577 (Eye-2-Eye: Fitness-for-Purpose of Person-Person
Communication Technologies) and the recommendations from ETSI-TC-HF Work Item DTR/HF-00050 (TR
102 274: ‘Human Factors Guidelines for Real-time Person-Person Communication
Services’).
The EG was published in November 2006
Requirements for future data documented as an ETSI
Technical Report
The consultation work of the STF is also identifying the priorities for
new guideline data as the technology field continues to expand and evolve. Emphasis
is given to features of new service prescriptions, technical parameters
and communication situations for fixed and mobile broadband networks. In
particular the new requirement for Quality of Experience (QoE) on 3G mobile systems will be addressed.
The TR was published in November 2006
Read our
Terms
of Reference
Why we do it:
The initiative focuses on real-time
communication services for person-to-person interaction at distance (e.g.,
multimedia conferencing, avatar telephony). It primarily addresses the Broadband
eEurope 2005 Action Plan objective but real-time communication service
development concerns e-government, e-learning, e-health and a dynamic business
environment. It directly promotes the development, analysis and dissemination of
good practices.
Time plan for the work:
We intend to complete our work in
February 2007.
How to contact us:
If you would like more information,
please contact the STF Leader:
bjorn-olav.hestnes@telenor.com
Note: this information is based upon STF working assumptions.
The views expressed do not necessarily represent the position of ETSI in this
context.
Last updated: 2010-02-18 10:21:47