USER GROUP Activity Report 2018-2019

Chairman: Jean-Yves Monfort, AFFUT

Responsible for formalising users’ views and requirements for other ETSI bodies, in order to improve standards and their relevancy

Our Special Committee User Group works with our other ETSI technical bodies to ensure that the needs of users are considered. It represents users of ICT products and services who fall into different categories including consumers, business users, telecommunication network operators, service providers and users with special needs.

The group also liaises with organizations outside ETSI, such as the International Telecommunications Users Group (INTUG).

In 2018 we worked on the future position of users at the heart of the digital ecosystem. We produced one ETSI Guide (EG) and three Technical Reports (TR), namely:

• • User-Centric approach: Qualification of the interaction with the digital ecosystem (TR 103 604)
• • User-centric approach in Digital Ecosystem (TR 103 438)
• • User-centric approach: guidance for users; best practices to interact in the Digital Ecosystem (EG 203 602)
• • User-centric approach: guidance for providers and standardization makers (TR 103 603)

We also initiated a Technical Report (DTR/USER-0045) which follows the Quality of ICT services: evaluation of reference values for a selection of services, where work progresses during 2019.