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HF SUMMARY Chairman: Stephen Furner   ETSI HF is the committee responsible for standards and guidelines dealing with ease of use and accessibility of telecommunication equipment and services, including the requirements of older and disabled people. Human Factors is the scientific application of knowledge about the capacities and limitations of users with the aim of making products, systems, services and environments safe, efficient and easy to use. The growing complexity of telecommunication services and equipment makes this aspect more and more important. Human Factors is a key factor for the commercial success of any telecommunications product or service. ETSI HF has representatives from research bodies, manufacturers, service providers, users and consumers. It contributes to the following work areas: User interfaces for the: Internet  Mobile communications  Multimedia and Videotelephony  Network management  Numbering, and user identification HF also maintains the ETSI register of supplementary service codes. ETSI HF supports the aims of the European Commission to permit universal access to information and communication technology (ICT) by producing the necessary standards on the means to accommodate the needs of the disabled and the growing numbers of older users. It is currently drawing up European guidelines on relay services for the deaf. Ongoing work on user identification in future converging services and networks such as the Universal  Mobile Telecommunications System (UMTS™) could lead to alternatives to the use of long telephone numbers by the introduction of more meaningful methods of contacting people. Web sites: Disability aspects  USINACTS UK Royal National Institute for the Blind (RNIB)

Last updated: 2008-06-06 10:21:13