Technical Committee on Human Factors - Guidelines for real-time communication services
Conclusion
Different user tasks have different psychological properties
- Results of user tests should be applied with a knowledge of the types of tasks involved
Importance of task type is different for
- Communication process
- Influenced by the communication service rather than the task
- Communication outcome
- Dependent on the task’s requirement for social presence
- Socio-emotive content
- Interpersonal perception
Only a limited number of tasks appear to be sensitive to the communication service