Technical Committee on Human Factors - Guidelines for real-time communication services
What are User communication tasks?
Current focus is on person-to-person communication tasks
People communicate to achieve objectives or tasks
- E.g. reach agreement, learn something, social contact
Tasks represent what people want to achieve with a communication service
Psychological dimensions of communication can be applied to identify:
- Factors that may influence service choice and user behaviour
- E.g. urgent communication, interactive communication
- Distinct user communication tasks
- E.g. interview, negotiate