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Technical Committee on Human Factors - Guidelines for real-time communication services
 
 
 
 
 

 References

 
 
 
 
 

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ANSI T1.522-2000: Quality of Service for Business Multimedia Conferencing.

Bekkering, E. and Shim, J. (2006). i2i Trust in Videoconferencing. July 2006/Vol. 49, No. 7 Communications of the ACM, pp. 103-107.

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Brooks, P. & Hestnes, B. (2003). "User-centred technical guidelines for real-time human communication services: Requirements and derivation". Proceedings of the 19th International Symposium on Human Factors in Telecommunication, Berlin, Germany, December 1-4 2003, pp. 11-18.

Brooks, P. & Hestnes, B (in press). Being objective and quantitative about user measures of Quality of Experience In Hassan, J. et al. (Eds) IEEE Network Special Issue on Improving Quality of Experience for Network Services.

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ETSI EG 202 534: Human Factors (HF); Guidelines for real-time person-to-person communication services.

ETSI ES 202 667 : Speech and multimedia Transmission Quality (STQ); Audiovisual QoS for communication over IP networks

ETSI ES 202 737: Speech and multimedia Transmission Quality (STQ); Transmission requirements for narrowband VoIP Terminals (handset and headset) from a QoS perspective as perceived by the user.

ETSI ES 202 738: Speech and multimedia Transmission Quality (STQ); Transmission requirements for narrowband VoIP Terminals (handsfree) from a QoS perspective as perceived by the user.

ETSI ES 202 739: Speech and multimedia Transmission Quality (STQ); Transmission requirements for wideband VoIP Terminals (handset and headset) from a QoS perspective as perceived by the user.

ETSI ES 202 740: Speech and multimedia Transmission Quality (STQ); Transmission requirements for wideband VoIP Terminals (handsfree) from a QoS perspective as perceived by the user

ETSI ETR 292: Terrestrial Trunked Radio (TETRA); Voice plus Data (V+D); Technical requirements specification; Network management

ETSI TR 102 535: Human Factors (HF); Guidelines for real-time person-to-person communication services - future requirements for real-time broadband services.

ETSI TR 102 643: Human Factors (HF); Quality of Experience (QoE) requirements for real-time communication services

ETSI TR 334: Human Factors (HF); The implications of human ageing for the design of telephone terminals

ETSI TR 297: Human Factors (HF); Human Factors in Videotelephony.

ETSI TS 122 105 : Universal Mobile Telecommunications System (UMTS); Services and service capabilities (3GPP TS 22.105 version 8.4.0 Release 8)

ETSI TS 123 107: Digital cellular telecommunications system (Phase 2+); Universal Mobile Telecommunications System (UMTS); Quality of Service (QoS) concept and architecture (3GPP TS 23.107 version 7.1.0 Release 7)

ETSI TS 132 297: Universal Mobile Telecommunications System (UMTS); Telecommunication management; Charging management; Charging Data Record (CDR) file format and transfer (3GPP TS 32.297 version 6.0.0 Release 6)

Følstad, A., Brooks,P., Heim, J., Schliemann, T., Wiig., S., Hestnes, B., Heiestad, S., Ulseth, T., Frowein, H., Aaby, C., O’Malley, C., Brundell, P., Lonsdale, P. (2002) Results of Field Experiments of Communication Media. IST Project 1999-11577. Eye-2-Eye: Fitness-for-purpose of Person-Person Communication Technologies, CEC Deliverable IST11577/SEF/DIS/DS/Pub/004/b1, October 2002

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Hellström, G., Aström, L. (2008). The value of total conversation call with emergency services, Proceedings of International Symposuim on Human Factors in Telecommunications, Kuala Lumpa, Malaysia, 17-20 March 2008.

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Hestnes, B., Brooks, P. , Heiestad, S. (2009). QoE (Quality of Experience) – measuring QoE for improving the usage of telecommunication serives. Fornebu, Telenor R&I Research Report R&I R 21/2009.

ISO 9241-11: Ergonomic requirements for office work with visual display terminals (VDTs) – Part 11: Guidance on usability

ITU-R Recommendation BT.1359-1 (2003). Method for the Subjective Assessment of Intermediate Quality Level of Coding Systems

ITU-T Series H: Audiovisual and multimedia systems, Supplement 1 (05/99) (1999) Application profile - Sign language and lip-reading real-time conversation using low bit-rate video communication.

ITU-T Recommendation E.800 (2008) Definitions of terms related to quality of service

ITU-T Recommendation F.700 (2000) Framework Recommendation for multimedia services

ITU-T Recommendation G.108 (1999) Application of the E-model: A planning guide, International Telecommunication Union, Geneva, Switzerland.

ITU-T Recommendation G.114 (2003) One-way transmission time, International Telecommunication Union, Geneva, Switzerland.

ITU-T Recommendation G.116 (1999) Transmission performance objectives applicable to end-to-end international connections, International Telecommunication Union, Geneva, Switzerland.

ITU-T Recommendation G.172 (1988) Transmission plan aspects of international conference calls, International Telecommunication Union, Geneva, Switzerland.

ITU-T Recommendation G.1010 (2001) End-user multimedia QoS categories

ITU-T Recommendation G.1080: Quality of experience requirements for IPTV services.

ITU-T Recommendation P.10/G.100, Amendment 2: New definitions for inclusion in Recommendation ITU-T P.10/G.100

ITU-T Recommendation P.11 (1993) Effect of transmission impairments, International Telecommunication Union, Geneva, Switzerland.

ITU-T Recommendation Y.1541 (2006) Network performance objectives for IP-based services, International Telecommunication Union, Geneva, Switzerland.

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