This website was developed by the ETSI Technical Committee on Human Factors (TC HF).
ETSI Specialist Task Force STF 354 responded to the recommendations of ETSI TR 102 535 to develop guidelines for real-time communication services that concern quality of user experience (QoE) and that are expressed in terms of technical service parameters including Quality of Service (QoS).
For more information about STF 354 please follow this link.
The Web-based Guideline and Tutorial System conforms to W3C's "Web Content Accessibility Guidelines 2.0",
available at http://www.w3.org/TR/WCAG20, level Double-A.