Technical Committee on Human Factors - Guidelines for real-time communication services
Effects on the outcome of communication
Communication services may have different effects with tasks
- high in socio-emotional content
- involving interpersonal perception
Better outcomes
- Negotiation
- With visual services (video and avatar communication) than with audio
- Persuasion
- Arguing out of own conviction (more emotional task)
- With text and video rather than with audio
- Arguing on behalf of someone else (less emotional task)
- With audio rather than text and video