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References |
| Brooks, P. & Hestnes, B (in press). "User measures of Quality of Experience: Why being objective and quantitative is important" In Hassan, J. et al. (Eds) IEEE Network Special Issue on Improving Quality of Experience for Network Services. |
| Brooks, P., Hestnes, B., Heiestad, S., Aaby, C. (2006). "Communicating Quality of Experience data for the development of multimedia services". Proceedings of the 20th International Symposium on Human Factors in Telecommunication, Sophia Antipolis, France, March 21-23 2006 |
| ETSI EG 202 670 “Human Factors (HF); User experience guidelines for real-time communication services expressed in Quality of Service terms” |
| ETSI TR 102 643 “Human Factors (HF); Quality of Experience (QoE) requirements for real-time communication services” |
| Hestnes, B., Brooks, P., Heiestad, S. (2009). “QoE (Quality of Experience) – measuring QoE for improving the usage of telecommunication services”, Telenor R&I R 21/2009. |
| Hestnes, B., Brooks, P., Heiestad, S., Ulseth, T., Aaby., C. (2003): "Quality of Experience in real time person person communication services User based QoS expressed in technical network QoS terms", proceedings of the 19th International Symposium on Human Factors in Telecommunication, Berlin, Germany, December 1 4 2003, pp. 3 10. |
| ITU-T Recommendation E.800 (2008): "Definitions of terms related to quality of service". |
| ITU-T Recommendation P.10/G.100: "Amendment 2: New definitions for inclusion in Recommendation ITU-T P.10/G.100", International Telecommunication Union, Geneva, Switzerland, 2008. |
| Jain, R., “Quality of Experience”, Multimedia, 11 (1), IEEE, pp. 96–95, 2004. |
| Nokia, “Quality of Experience (QoE) of mobile services: Can it be measured and improved?”, White Paper, Nokia Corporation, Finland, 2004. |
| Soldani, D., Li, M., Cuny, R., QoS and QoE Management in UMTS Cellular Systems, John Wiley & Sons, Ltd, England, 2006. |