Technical Committee on Human Factors - Guidelines for real-time communication services
Related definitions
QoE
P.10/G.100: | The overall acceptability of an application or service, as perceived subjectively by the enduser. |
Soldani & Cuny (2006) | ...the term to describe user perceptions of the performance of a service [p. xiv] |
QoSE (QoS experienced/perceived by customer/user)
ITU-T E.800: | A statement expressing the level of quality that customers/users believe they have experienced. |