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References |
| ETSI EG 202 116 "Human Factors (HF); Guidelines for ICT products and services; ‘Design for All’" |
| Center for Universal Design at North Carolina State University. NOTE: Available at http://ncsudesign.org/content/.
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| ETSI ES 202 975 "Human Factors (HF); Harmonized relay services" |
| Directive 2004/18/EC of the European Parliament and of the Council of 31 March 2004 on the coordination of procedures for the award of public works contracts, public supply contracts and public service contracts (OJ L 134/114). |
| ETSI TR 102 974 "Human Factors (HF); Telecommunications relay services"
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