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Technical Committee on Human Factors - Guidelines for real-time communication services
 
 
 
 
 

 User test measures

 
 
 
 
 
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References

Birdwhistle, R., Kinesics and Context: Essays in Body Motion Communication, Penguin, Harmondsworth, 1970.
Brooks, P. & Hestnes, B (in press). "User measures of Quality of Experience: Why being objective and quantitative is important" In Hassan, J. et al. (Eds) IEEE Network Special Issue on Improving Quality of Experience for Network Services.
ETSI EG 201 472 (2000) “ Usability evaluation for the design of telecommunication systems, services and terminals”
Heim, J., Brooks, P., Følstad, A., Schliemann, T., Hestnes, B., Heiestad, S. et al. (2003). Fitness-for-Purpose Evaluation Methodology. Project IST-1999-11577 Eye-2-Eye: Fitness-for-Purpose of Person-Person Communication Technologies, EC Deliverable IST11577/SEF/DIS/DS/Pub/013/b2, March 2003.
ITU-R BS.1534-1, “Method for the Subjective Assessment of Intermediate Quality Level of Coding Systems,” International Telecommunication Union, Geneva, Switzerland, 2003.
ITU-T Recommendation P.910, “Subjective video quality assessment methods for multimedia applications”, International Telecommunication Union, Geneva, Switzerland, 1996.
ITU-T Recommendation P.920 (1996) ” Interactive test methods for audio-visual communications”
McGurk, H., & McDonald, J., Hearing lips and seeing voices, Nature, 264, pp. 746-748, 1976.
Reeves, B. and Nass, C., The media equation: How people treat computers, television and new media like real people and places. Cambridge University Press, England, 1996.
Summerfield, Q., “Lipreading and audio-visual speech perception”. Philosophical Transactions of the Royal Society of London, B335, England, pp. 71-78, 1992.
Zielinski, S., Rumsey, F., Bech, S., “On some biases encountered in modern audio quality listening tests - a review”, J. Audio Eng. Soc., 56(6), pp. 427-451, 2008