Technical Committee on Human Factors - Guidelines for real-time communication services
Conclusion
Reliability is a perception that end users and potential end users have of a communication service. It concerns the users’ confidence and ability to operate the user interface, as well as the frequency of technical errors and installation errors. Probably the most fundamental property that a real-time person-to-person communication system should have from a user perspective is high reliability.
- An example of current guidelines on Reliability is:
- “Video communication set-up is likely to be abandoned by people on reaching 3-10 failed attempts”.