Details of 'DES/HF-00301559' Work Item

	Work Item Reference	ETSI Doc. Number	STF	Technical Body in Charge		Standard Not Ready For Download
	DES/HF-00301559	ES 204 009	674	HF
	Current Status (Click to View Full Schedule)	Latest Version	Cover Date	Standstill		Creation Date
	Early draft (2024-02-16)	0.0.3 Draft		View Standstill Information		2021-09-28
	Rapporteur	Technical Officer		Harmonised Standard
	Agata Sawicka	Laure Pourcin		No
Title	Human Factors (HF); Requirements for (Interoperable) Total Conversation services Requirements for (Interoperable) Total Conversation services
Scope and Field of Application	The present document provides detailed functional, service and accessibility requirements from the Human Factors perspective for the implementation of and compliance with the European Accessibility Act which requires the provision of Interoperable Total Conversation (InToCo) services avoiding proprietary solutions and the need for user pre-registration. It details how to ensure that InToCo service, with voice, RTT and sign language-supportive video communication modes synchronized, is provided as a context-optimised service, also detailing viable fall-back options. Effective wireless coupling to hearing technologies, with the avoidance of interferences with assistive devices, and beyond, will also be addressed. The necessary background information and specifications containing technical parameters would be provided as informative annexes to the ES. The ES will additionally provide a guidance on how to ensure that the InToCo services for emergency communications, required by the EAA, are implemented in a manner that accounts for the Human Factors aspects. As such the ES complements other standards developed in the area, such as EN 301 549 or EMTEL TS 101 470.
Supporting Organizations	Nkom, ITS, PTS, ANEC

	Keywords	Projects	Clusters	Frequencies	Mandates	Directives
	accessibility HF ICT procurement RELAY SERVICE Total conversation		Better Living with ICT Interoperability			(EU) 2019/882
Official Journal
Remarks	2024-02-16 pourcinl A new draft is uploaded - V 0.0.3 with status: Early draft - with comment: Draft ES 204 009 with stable informative annex presented at HF_93 plenary. 2023-03-29 Laure Pourcin TB adoption of WI HF, see contribution HF(21)086006r3 in RC HF(23)DEC115 2023-03-09 sawickaa WI proposed to TB HF, see contribution HF(21)086006r3 2023-03-08 pourcinl WI proposed to TB HF, see contribution HF(21)086006r2 2023-03-06 pourcinl WI proposed to TB HF, see contribution HF(21)086006r1 2021-10-12 SAWICKA WI noted by TB HF, see contribution HF(21)086006 2021-09-28 SAWICKA WI proposed to TB HF, see contribution HF(21)086006

Specific aspects
	User/consumer aspects
	Security/Privacy aspects