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Work Item Reference |
ETSI Doc. Number |
STF |
Technical Body in Charge |
Standard Not Ready For Download
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DGS/ENI-0043v411_ICSLLM
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GS ENI 043
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ENI
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Current Status (Click to View Full Schedule) |
Latest Version
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Cover Date |
Standstill |
Creation Date |
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Early draft (2024-06-06)
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4.0.4 Draft
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View Standstill Information
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2023-12-19
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Rapporteur |
Technical Officer |
Harmonised Standard |
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Yupei Wang
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Christine Mera
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No
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Title
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Experiential Networked Intelligence (ENI); Intelligent customer service based on large language model
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Scope and Field of Application
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This GS will investigate telecommunication intelligent customer services that use large language model(s). This GS will describe different types of telecommunication intelligent customer services, and then specify how to solve multiple scenario problems, improve customer service efficiency and reduce the reliance on manual labour. A large language model also supports rapid adaptation to tasks through transfer learning. The customer service-oriented models can be created by analyzing and understanding multiple scenarios.
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Supporting Organizations
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China Telecom
Huawei UK
Deutsche Telekom
Asiainfo
CAICT
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