Workshop on Personalisation of ICT products and services
by means of User Profile Management
Thursday 21st October 2004,
09:00 - 17:30 (Badges available at 08:30)
ETSI Headquarters, Sophia Antipolis, France
Online registration before 19th October at:
http://webapp.etsi.org/MeetingCalendar/MeetingDetails.asp?mid=10893
Who should attend?
Manufacturers, service creators, service providers and standards developers
As ICT usage becomes an integral part of many people's lives, users expect to be able to personalise a product or service to meet their individual needs and will no longer accept "one size fits all" products and services. Personalisation can range from simple cosmetic factors such as custom ring-tones to the complex tailoring of the presentation of a shopping web site to a user's personal interests and their previous purchasing behaviour. Behind every instance of personalisation is a "user profile" that stores details of the user, their preferences and other information that can be used to deliver to the user an experience that is tailored to their individual requirements.
For a single product or service it may be difficult for a user to manage all of the information needed in their user profile. This will include:
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checking what information is in their profile;
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adding to, changing or deleting information in their profile;
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the opportunity to be made aware of other entities accessing their profile;
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understanding how their profile affects the service or capabilities that the user experiences.
The ETSI Specialist Task Force STF265 on "User Profile Management" is addressing all of the above issues and will provide guidance to assist ICT product and service designers to make it easy for users to manage their user profiles.
STF265 is also addressing the increasingly important issue of how users can be provided with an integrated approach to their profiles. Ideally this approach can ensure that when user information or a generic preference is supplied, this only needs to be done once and all products and services will then be aware of this data. For such a desirable outcome to be achieved, it will be necessary for all products and services to be designed to be consistent with a common set of guidelines. The development of such a set of guidelines for user profile management is the ultimate objective of STF265.
Agenda Items
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Why are user profiles becoming more important?
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Introduction to user profile management and the objectives of STF 265
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Different scenarios related to user profiles
Examples of current implementations
Current and emerging gaps and problems
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Discussion participants view of personalisation
What are the most important users' needs?
Who are the stakeholders and why?
What is you ideal future for this?
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What could be standardized?
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Questions, current status and future work
- Other work that has been done related to user profile management
Presentation details
- Why Can’t I Figure This Out? by Walt Brown
Customers are demanding many new services, such as integrated voice and data or segment-specific mobile bundles that require carriers and service providers to be more flexible, responsive, yet provide a common experience. Small niche service providers are creating an extremely varied set of new services. Huge varieties of new devices are coming on the market. What can we do to help both the users and the vendors in this bewildering environment?
Walt Brown works for Intel Corporation. He is also an expert of STF265 on User Profile Management. - Personalisation of ICT products and services by means of User Profile
Management by Françoise Petersen
Behind every instance of personalisation is a "user profile" that stores details of the user, their preferences and other information that can be used to deliver to the user an experience that is tailored to their individual requirements. We will present and discuss our current efforts at creating guidelines for user profile management in information and communications technologies.
Françoise Petersen is the ETSI/HF specialist task force leader of STF265 on User Profile Management. - Virtual Learning Environments: Improving Accessibility Using
Profiling, by Susie Shofield
How the use of virtual learning environments can be both disadvantageous and advantageous to students with disabilities (Sloan et al, 2000), (Sloan et al, 2003). I propose a profiling system to improve course-delivery, aid classroom management and reduce course-development costs. See also: http://www.raft-project.org.uk/
Susie Shofield, with her 20 years' programming experience, her research interests are the usability and accessibility of computer interfaces. She is currently working at Dundee University in a European-funded project RAFT (Remote Accessible Field Trips). See also: http://www.computing.dundee.ac.uk/external.asp - Toward strategies and methods for disabled users
profile, by Rachid Kadouche
Research activities in Handicom Lab., INT/GET, focus mainly on the accessibility of assistive technologies dedicated to people having severe disabilities. The user profile is the basis for adapting systems to fit with various user’s needs, situation, preferences, background, and any particular characteristics.
Rachid Kadouche, M.Sc., is pursuing a Ph.D. in computer sciences at the Handicom Lab. He focuses his research activities mainly on modeling user profiles in applications of people with severe disabilities. - Personalised ADaptive POrtal Framework, ADPO,
by Prof. Dr. Do van Thanh
- goal and objectives of the Personalised ADaptive POrtal Framework
- partners
- brief about our approach
For more information see: http://adpo.nta.no
Dr. Do van Thanh is senior scientist at Telenor R&D and also professor at the Norwegian University of Science and Technology. Telenor is the largest provider of telecommunications services in Norway, and has substantial international mobile operations. - Personalisation within ePerSpace, by Alf
M. Sollund
The main objective is to bring together the personalization aspects from the Telecom global network, home and audiovisual sector. The work consists of an extensive integration of distributed aspects of personal profiles, user context data from Mobile Terminals (GSM/UMTS Phones), Home Gateways and different networks. User Profile data will be distributed and stored in the network, with access rights under the user’s control. The presentation will outline: What is personalisation within Telcos, potential architecture, integration of distributed profile elements, and challenges.
For more information see: http://www.ist-eperspace.org/
Alf M. Sollund is a scientist at Telenor R&D and in charge of the personalization within the IST project ePerSpace. Telenor is the largest provider of telecommunications services in Norway, and has substantial international mobile operations. - Achieving assurances in security standardisation, by Scott Cadzow
How the results from STF268 (good design practice, guidance for achieving assurance, formal approaches to standardisation) influences the approach to security in "personalisation and user profiles".
Mr. Cadzow is the leader of STF268 on "TISPAN security: development of guidelines for the application of Security Common Criteria methods to standards development (e-Security)", see http://portal.etsi.org/STFs/TISPAN/STF268.asp - Profiles and UCI - an Identity Management solution for communication,
by Mike Pluke
Combining a Universal Communications Identifier (UCI), that allows positive proof of identity in all communications, with a User Profile that says how and with whom you wish to communicate should enable the user to control their communications rather than being controlled by them.
Mr. Pluke was the leader of several ETSI/HF STFs on UCI, Vice chairman of ETSI HF, Human Factors, Expert of STF265 on User Profile Management.
More information about STF265 can be found here.
For any administrative assistance or questions about the workshop, please contact Françoise Petersen, STF leader User Profile Management.
Last updated: 2008-06-06 10:21:13