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![ETSI Logo](/images/Logos/etsi/etsi-large.gif) ![](HF_workshop2004_files/image002.jpg)
Workshop on Personalisation of ICT products and services
by means of User Profile Management
Thursday 21st October 2004,
09:00 - 17:30 (Badges available at 08:30)
ETSI Headquarters, Sophia Antipolis, France
Online registration before 19th October at:
http://webapp.etsi.org/MeetingCalendar/MeetingDetails.asp?mid=10893
Who should attend?
Manufacturers, service creators, service providers and standards developers
As ICT usage
becomes an integral part of many people's lives, users expect to be able to
personalise a product or service to meet their individual needs and will no
longer accept "one size fits all" products and services. Personalisation can
range from simple cosmetic factors such as custom ring-tones to the complex
tailoring of the presentation of a shopping web site to a user's personal
interests and their previous purchasing behaviour. Behind every instance of
personalisation is a "user profile" that stores details of the user, their
preferences and other information that can be used to deliver to the user an
experience that is tailored to their individual requirements.
For a single
product or service it may be difficult for a user to manage all of the
information needed in their user profile. This will include:
-
checking
what information is in their profile;
-
adding to,
changing or deleting information in their profile;
-
the
opportunity to be made aware of other entities accessing their profile;
-
understanding how their profile affects the service or capabilities that the
user experiences.
The ETSI
Specialist Task Force STF265 on "User Profile Management" is addressing all of
the above issues and will provide guidance to assist ICT product and service
designers to make it easy for users to manage their user profiles.
STF265 is also
addressing the increasingly important issue of how users can be provided with an
integrated approach to their profiles. Ideally this approach can ensure that
when user information or a generic preference is supplied, this only needs to be
done once and all products and services will then be aware of this data. For
such a desirable outcome to be achieved, it will be necessary for all products
and services to be designed to be consistent with a common set of guidelines.
The development of such a set of guidelines for user profile management is the
ultimate objective of STF265.
Agenda Items
-
Why are user
profiles becoming more important?
-
Introduction to user profile management and the objectives of STF 265
-
Different
scenarios related to user profiles
Examples
of current implementations
Current
and emerging gaps and problems
What are
the most important users' needs?
Who are
the stakeholders and why?
What is
you ideal future for this?
Presentation details
- Why Can’t I Figure This Out? by Walt Brown
Customers are demanding many new services, such as integrated voice and
data or segment-specific mobile bundles that require carriers and service
providers to be more flexible, responsive, yet provide a common experience.
Small niche service providers are creating an extremely varied set of new
services. Huge varieties of new devices are coming on the market. What can
we do to help both the users and the vendors in this bewildering
environment?
Walt Brown works for Intel Corporation. He is also an expert of STF265 on
User Profile Management.
- Personalisation of ICT products and services by means of User Profile
Management by Françoise Petersen
Behind every instance of personalisation is a "user profile" that stores
details of the user, their preferences and other information that can be
used to deliver to the user an experience that is tailored to their
individual requirements. We will present and discuss our current efforts at
creating guidelines for user profile management in information and
communications technologies.
Françoise Petersen is the ETSI/HF specialist task force leader of STF265 on
User Profile Management.
- Virtual Learning Environments: Improving Accessibility Using
Profiling, by Susie Shofield
How the use of virtual learning environments can be both disadvantageous
and advantageous to students with disabilities (Sloan et al, 2000), (Sloan
et al, 2003). I propose a profiling system to improve course-delivery, aid
classroom management and reduce course-development costs. See also:
http://www.raft-project.org.uk/
Susie Shofield, with her 20 years' programming experience, her research
interests are the usability and accessibility of computer interfaces. She is
currently working at Dundee University in a European-funded project RAFT
(Remote Accessible Field Trips). See also:
http://www.computing.dundee.ac.uk/external.asp
- Toward strategies and methods for disabled users
profile, by Rachid Kadouche
Research activities in Handicom Lab., INT/GET, focus mainly on the
accessibility of assistive technologies dedicated to people having severe
disabilities. The user profile is the basis for adapting systems to fit with
various user’s needs, situation, preferences, background, and any particular
characteristics.
Rachid Kadouche, M.Sc., is pursuing a Ph.D. in computer sciences at the
Handicom Lab. He focuses his research activities mainly on modeling user
profiles in applications of people with severe disabilities.
- Personalised ADaptive POrtal Framework, ADPO,
by Prof. Dr. Do van Thanh
- goal and objectives of the Personalised ADaptive POrtal
Framework
- partners
- brief about our approach
For more information see:
http://adpo.nta.no
Dr. Do van Thanh is senior scientist at Telenor R&D
and also professor at the Norwegian University of Science and Technology.
Telenor is the largest provider of telecommunications services in Norway,
and has substantial international mobile operations.
- Personalisation within ePerSpace, by Alf
M. Sollund
The main objective is to bring together the
personalization aspects from the Telecom global network, home and
audiovisual sector. The work consists of an extensive integration of
distributed aspects of personal profiles, user context data from Mobile
Terminals (GSM/UMTS Phones), Home Gateways and different networks. User
Profile data will be distributed and stored in the network, with access
rights under the user’s control. The presentation will outline: What
is personalisation within Telcos, potential architecture, integration of
distributed profile elements, and challenges.
For more information see:
http://www.ist-eperspace.org/
Alf M. Sollund is a scientist at Telenor R&D and in charge of the
personalization within the IST project ePerSpace. Telenor is the largest
provider of telecommunications services in Norway, and has substantial
international mobile operations.
- Achieving assurances in security standardisation, by Scott Cadzow
How the results from STF268 (good design practice, guidance for
achieving assurance, formal approaches to standardisation) influences the
approach to security in "personalisation and user profiles".
Mr. Cadzow is the leader of STF268 on "TISPAN security: development of
guidelines for the application of Security Common Criteria methods to
standards development (e-Security)", see
http://portal.etsi.org/STFs/TISPAN/STF268.asp
- Profiles and UCI - an Identity Management solution for communication,
by Mike Pluke
Combining a Universal Communications Identifier (UCI), that allows
positive proof of identity in all communications, with a User Profile that
says how and with whom you wish to communicate should enable the user to
control their communications rather than being controlled by them.
Mr. Pluke was the leader of several ETSI/HF STFs on UCI, Vice chairman of
ETSI HF, Human Factors, Expert of STF265 on User Profile Management.
More information about STF265 can be found
here.
For any administrative assistance or questions
about the workshop, please contact
Françoise
Petersen, STF leader User Profile Management.
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