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CSTA


CSTA

CSTA is an Ecma International/ISO standard that enables a wide range of CTI applications from the desktop to call centres to enterprise wide communication applications.

By defining a consistent and complete specification of services, events and behaviours, CSTA supports application portability across multi-vendor communication infrastructures using e.g. circuit-switched, H.323 and SIP protocols. Applications may access CSTA features using XML or ASN.1 standardised messages or via a variety of industry API’s such as TAPI and JTAPI.

More information is available at: http://www.ecma-international.org/activities/Communications/TG11/cstaIII.htm

 

Last updated: 2008-06-05 15:45:29