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Specialist Task Force 265: User Profile Management (e-Inclusion) 

Who we are:

Team Leader

Team Members

STF 265 Team Picture

Françoise Petersen

Walter Brown

Mike Pluke




Progress of the work:

This STF is funded by EC/EFTA.

Now Published!

EG 202 325 on ”User profile management” is published!

Member Vote is closed and EG 202 325 was 100% approved.

Thank you Walt and Mike for excellent teamwork, and I also wish to thank stakeholders, Technical Committe HF and other ETSI colleagues who provided us with very useful input and comments!

New STF for standardization of components needed

The STF has identified the need for a new STF that will build on the result from STF265. There is a need to standardize a rule definition language for defining automatic activation of profiles, a set of components (including attributes, operations and relations) and a common terminology related to user profile management. Network and terminal issues will also be examined.

Read our Terms of Reference

How to contact us:

You are welcome to contact us at:

If you want to discuss profiles with a wider group, use our mail list:

What we do:

The deliverable of the work will be an ETSI Guide (EG) that describes issues relevant to users and their need to manage their user profiles in order to customise terminals and services to help them achieve efficient communications.

Purpose of the STF

User profiles are becoming increasingly important in the customisation of terminals and services to provide efficient communications. The result of this STF will be useful for converging networks and combinations of narrow and broadband access (today's reality), as well as Next Generation Networks (NGN).

NGN and the convergence between telephony and Internet services offer a wide range of new terminal and service definition possibilities, and a much wider range of application in society. This broadening of the communication possibilities demonstrates the importance of harmonized user profiles aiming at e-Inclusion, in order to suit different users and different situations.

The goal of this STF is the creation of a well-founded guide for service and device developers to solve the common issues of user profile management in both personal and business applications.

Focus on users’ requirements

User profile management will be critical to the uptake and success of new and advanced communication services. It is therefore very important to understand users’ requirements in this area. The approach of this STF will be to concentrate, not only on a theoretical approach, but also to involve user representatives from the early stages of the work in defining requirements in this area.

Time plan for the work:

The work has been completed in December 2005. 


The STF has identified the need for a new STF that will build on the result from STF265, see “New STF for standardization of components needed” above.

Workshop 22-23 March

STF265 organised a workshop on
Personalization of ICT products and services
by means of User Profile Management
Part II – Confirming the guidelines and further need for standardization
22-23 March 2005

Workshop's Attendees Picture


Shengqiong Wang (Huawei Technologies), Paul Foster (BT), Mike Pluke (Castle Consulting, STF265), Walt Brown (Intel, STF265), Françoise Petersen (Apica, STF265), George Bilchev (BT), Jeff Foley (BT), Denis Royer (Goethe University Frankfurt am Main), Venura Mendis (BT), Stefan Figge (Goethe University Frankfurt am Main), Philippe Charas (NovaVista), Quin Collier (BT), Henrik Thuvesson (TeliaSonera), Alain Guigui (Hewlett-Packard), Gérard Kubryk (Université de Nice)

The work on defining guidelines on “User Profile Management” has progressed and we organized the workshop to discuss the interim results, to identify any further need for co-ordination with other projects and to invite new and existing stakeholders to share their views on personalization and user profiles in next generation networks and evolving technologies.

In addition, we discussed the need for further standardization in this area and talked about the new Work Item on “User profile management standardization”.

I wish to thank you all for your valuable participation in the workshop! A special thank to the invited speakers who gave interesting presentations that resulted in a great number of interesting discussions which are very useful for our work.

Best Regards,
Françoise Petersen

The workshop report can be found here.

The presentations:
ICT Services for the Elderly, Handicapped and Visually Impaired
UCI Presentation 

Workshop 21 October

STF265 organised a workshop on "Personalisation of ICT products and services by means of User Profile Management" the 21st of October.

The STF265 team was very pleased with the interesting presentations and discussions during the workshop. I would like to thank the participants very much for having participated at the workshop. A special thank to the invited speakers Susie Shofield, Rachid Kadouche, Do van Thanh, Alf M. Sollund and Scott Cadzow who gave very interesting presentations.

The workshop report can be found HERE.

The invitation can be found HERE.

The presentations:

Summary of meetings/events

Summary of meetings/events 2004:

  • ETSI AT#9, 22-23 April at ETSI in Sophia Antipolis; 
  • ETSI TISPAN#3, 28 April at ETSI; 
  • MESA#8, 27-30 April in Denver; 
  • Milestone A has been reached at ETSI/HF#34, 14 June at ETSI; 
  • Workshop "Guidelines for the design and use of ICT by children" was coordinated with and organized by ETSI/HF STF 266, 21-22 June at ETSI; 
  • Laurent Nicq representing ConvergeX on smart homes, 14 May at ETSI; 
  • Milestone B has been reached at a joint meeting USER group and HF#35, 27 September at Normapme in Brussels; 
  • Richard Sonnenschein from European Commission - Identity Management, Privacy and profiles, 20 October at ETSI; 
  • Workshop on “Personalisation of ICT products and services by means of User Profile Management”, 21 October at ETSI, see WSreportPersonalisationProfilesV3.doc; Digital Home and Human Factors Workshop” 22 October at ETSI; 
  • OMA (Open Mobile Alliance) joint meeting with the UAProf (User Agent Profile) and the Mobile Application Environment (MAE) working groups, 16 November in Barcelona; ART, l’Autorité de Régulation des Télécommunications (the French telecommunications regulator) 17 November in Paris; 
  • ETSI AT NGN@Home on personalization and smart homes, 18 November at ETSI; ETSI AT- Features on user profiles and address book, 19 November at ETSI; 
  • Workshop meeting with CSTB and AT NGN@Home on personalization and smart homes and buildings, 15 December at CSTB in Sophia Antipolis; 
  • Nice University on personalization and individual adapted menus on WEB or audiotel systems, 20 December in Sophia Antipolis.  

Summary of meetings/events 2005:

  • ExpoComm 2005 – @LIS, 10 February in Mexico City 
  • Milestone D has been reached at HF#36, 14 February at ETSI; 
  • Meeting organized by Anne Johansson at Komit, 15 February. The purpose was to present the ongoing work by STF265 on “User profile management”, discuss the draft EG 202 325 and co-ordination with research and development projects in industry, the public sector and universities in Sweden. The meeting was held in Göteborg, Sweden; 
  • ETSI AT-Features meeting on address book and profiles, 16-17 February in Göteborg; 
  • Meeting with TeliaSonera, 18 February in Malmö, Sweden; 
  • COST219ter (COST – European Cooperation in the field of Scientific and Technical Research ) workshop on eAccessibility Legislation and Policy, the Role of Standardisation, Florence (Italy), 8 March, see agenda at:, see also, 
  • “Public Safety User Requirements & Technology Solutions” Workshop, 23-24 February at ETSI, STF265 user profile issues related to public safety has been described in: 

o “ETSI Public Safety standardization activities overview” by Marcello Pagnozzi, Technical Officer ETSI Secretariat, see slide 11 at:

o “Interoperability Improvement Between Public Safety Answering Points and Social Alarm Services” by Felipe Fernández at Universidad Politécnica de Madrid in Spain, see slide 35 to 42 at:

  • ETSI TISPAN#5 bis meeting with the work item on user data in TISPAN WG2, 3rd March at ETSI; 
  • ETSI STF 265 Workshop 22-23 March at ETSI, see ; 
  • ETSI NGN@Home workshop on smart homes, 7 April at 
  • ETSI ETSI colloquium, 19 May at ETSI 
  • Milestone E has been approved at HF#37, 17 June at ETSI; 
  • Status report and information on proposal of new STF on User Profile Management Standardization presented at ETSI TISPAN#7, 11 July at ETSI; 
  • Status report presented at USER#24 Group, on the 30 August at ETSI; 
  • Presentation of “Personalization & User Profile Management”, also including “Multicultural communication”, at The Tenth Global Standards Collaboration meeting, GSC#10 User Workshop on the 1 September, see 
  • TISPAN phone conference the 6 September 
  • Mobile HCI 2005, 19 to 22 September 2005 at the University of Salzburg, Austria 
  • Milestone F has been approved at HF#38, 14 October at ETSI 
  • Meeting with Alain Sultan, TISPAN NGN Project Manager, 3 November at ETSI 
  • Meeting with Christian Julien, TISPAN Technical Officer, 8 November at ETSI 
  • AT#12, 21-25 November at ETSI 
  • TISPAN#9, 5-9 December at ETSI 
  • Open Mobile Alliance, OMA, 12-13 December in Athens 

User profiles for communications and information in your preferred language(s)

A new STF will look at an area where user profiles can be really useful – language and cultural preferences for personalization of products and services!

STF 287 has started, “User-oriented handling of multicultural issues in broadband and narrowband multimedia communications”, see

The terms of reference say the following about user profiles:

  • Methods by which an individual's language abilities and preferences can be expressed will be investigated. The ease with which the encoded preferences and abilities can be stored in user profiles will be an important factor in evaluating these methods. 
  • User Profiles containing information that assists in the delivery of services that meet a person's culturally specific requirements will need to be able to store this data.

Other STFs currently working for TC HF

Note: this information is based upon STF working assumptions. The views expressed do not necessarily represent the position of ETSI in this context.

Last updated: 2012-02-09 15:34:18